fitGroups Billing Policy and Procedure
In order for fitGroups to provide the best service possible, it is necessary that fitGroup’s billing policies and procedures, as outlined below, be understood and followed.
Members must provide fitGroups with complete, accurate and up-to-date account information including legal name, address, telephone number, and, if paying by that method, credit card/billing information. Members must update fitGroups when any information changes regarding their account.
Members are responsible for any and all charges on their account. To dispute a charge, Members must email an inquiry to billing@fitgroups.com within thirty (30) days of the charge. Adjustments to accounts will not be made for charges over thirty (30) days old.
Members will choose a billing method from the following options by selecting an annual payment method.
Automatic Payment Methods:
- Credit Card
- Paypal Subscription
Paypal membership
Members may pay for accounts through Paypal subscription. The Member will select the Paypal subscription button on fitGroups Internet Bill Payment web pages.
Members pay for accounts on a yearly basis. Renewal-notices will be sent by email and should be paid by one of the methods indicated on the Bill Payment web page.
fitGroups reserves the right to change its fees and billing policies and procedures at any time. The most current version of this policy, and other fitGroups policies and agreements, is provided on our website at http://www.fitgroups.com/plans
Member is responsible for any and all attorney and collection fees arising out of fitGroups efforts to collect any unpaid balance on Member’s account.
Cancellation and Credit Card Refund Policy
If for any reason you are dissatisfied during the first 30 days upon purchasing a membership, you may request a full refund of the membership fee. After 30 days, membership fees become non-refundable. Refunds for cancelled memberships will be re credited to the customers card. Please allow up to six weeks for your credit card refund to be processed. If you do not receive your credit card refund within that time period, please contact fitGroups at billing@fitgroups.com
All requests for cancellations and refunds must be sent to billing@fitgroups.com
or
fitGroups, LLC
2641 Julian Street
Denver, CO 80211
Should you have any disputes, please contact fitGroups directly and we will do our best to resolve the problem immediately.